Refund policy

Return & Refund Policy

Your satisfaction matters to us. Please inspect your GlowPop order as soon as it arrives.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact GlowPop customer care through our Contact page within 7 days of delivery. Please include your order number and clear photos of the item and packaging. Once reviewed, we will arrange an appropriate replacement or refund.

Cosmetic Product Returns

For hygiene and safety reasons, opened or used cosmetic products cannot be returned or exchanged. All other cosmetic sales are final unless the item arrived damaged, defective, or incorrect.

Order Changes and Cancellations

We begin processing orders quickly. If you need to request a cancellation or correction, contact us as soon as possible. We cannot guarantee changes after an order has entered fulfillment.

Refund Processing

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit to your account.

Product Safety

GlowPop cosmetics are for external use only. Review the ingredient list before use and perform a patch test if you have sensitive skin. Discontinue use if irritation occurs.